Frequently Asked Questions
If you are not sure about something and have any questions, please go through our frequently asked questions for answers. In case you don't find your answer there, please contact us through the contact us form and one of our customer service representatives will contact you as soon as possible.
What do I get in the order?
You will get the tailor-made design you like. We provide unlimited revisions and your final files will be delivered that can be used for both online and offline purposes.
No extra charges everything is included in the price displayed.
We are using a leading payment provider for the payments. All of the payments are handled by PayPal. Use can either use the PayPal account or debit card.
The process of placing the order is quite simple. First, you need to register and login to your account. You can either register with email or by using your Facebook or Google account. Then confirm your email address and log on, choose the service you want, enter all design details/requirements on the order page. Make the payment and your order is placed.
Please note: If you have files to attach you can do it on the order page once the order is placed.
How do I add perfect design briefs and requirements?
An effective description of the design requirements and information is very important for designers to create perfect designs. At DesignsOutlet, we have made it very simple. On the order page of each service, you will get a questionnaire that will guide you to add all the relevant information our designers need.
If you miss anything or want to attach files, do not worry, you can add them to the order page using our message box.
How long does the design process take?
We usually aim to deliver the first draft of the design in 24 hours but it can take up to 48 hours. Once the first draft is delivered, we wait for the customer's feedback. Depending on the/your feedback we will make changes or create a new design if customers do not like the first draft. This step of sending designs and getting feedback continues until the customer is happy and fully satisfied.
On average it takes around 3- 5 days to complete an order but individual orders can take longer if a customer takes time providing feedback.
I need the design urgently, how quickly can I get the designs?
The best way to get the design on time is to communicate well with designers. Once we delivered the design we wait for your feedback. We can not process your design any further unless we hear from you. So communication is key to get the perfect design quickly.
What If I am not happy with the design ideas presented?
Do not worry, our priority is to make sure you are happy with the designs. Hence, we offer unlimited revisions. So, for any reason, if you do not like the designs presented in the draft, you can always ask for new designs and you can ask for them until you are satisfied. We provide a money-back guarantee on this.
You can read more about our refunds and cancellations policy on our terms and service page.
What file formats I will receive my final design in?
We will provide you with all the necessary files required for online and offline purposes. Usually, we provide the final design in the following file formats:
Ai, EPS, PSD, PDF, SVG, PNG and JPG
If you need any other file format, you can request and we will do it for without any extra charges.
How will I receive my final design files?
Once the design is finalized, we will email you all the files. You can also download them from the order page.
Who will own the copyright of the designs?
You will be the owner of the finalized design and free to register it as your trademark. If requested, we can put the TM symbol next to your logo.
What If I lose my design files, can you provide my files again?
Yes, we can. We keep the files saved especially for this reason. So, if you lose them for any reason, you can contact us and we can provide you files again. We do recommend you store design files online in the cloud so you don’t lose them.
I want to communicate with you before placing the order, is it possible?
We always welcome you to contact us if you have any inquiries. You can contact us by using our contact us page here.
Once we get your message, we will get back to you as soon as possible.
What software do we use for designing?
To make the design of premium quality, along with many other software programs, we use industry-leading digital designing tools such as Adobe Illustrator and Adobe Photoshop.
Is my personal information safe with you?
It is our responsibility to maintain your trust in us. Your privacy matters to us and we have taken all the necessary steps to keep it secure and we improve it continuously. Only designated staff has access to it for designing and communication purposes.
For more details, you can read our Privacy policy here.
I am from a different country; can this be a problem?
Not at all, the beauty of our online platform is that you can do everything over the internet. This saves you both time and money.
What is your refund and cancellation policy?
If for any reason you want to cancel the order or want a refund. There is a 10% services charges of transaction.
Please note: These 10% service charges are billed by third parties i.e Paypal and Banks.
You can’t ask for a refund once you have received the final files. Also, you cannot ask for a refund after 14 days of placing the order.
For more details, you can read our refund and cancellation policy here.